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    privacy policy

    Privacy Policy – Keyona

    This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.keyona.in (the “Site”).

    PERSONAL INFORMATION WE COLLECT

    When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

    We collect Device Information using the following technologies:

    • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
      http://www.allaboutcookies.org.

    • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

    Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We do not store your credit card or payment details.
    We refer to this information as “Order Information.”

    When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

    HOW DO WE USE YOUR PERSONAL INFORMATION?

    By using the Site or the Keyona App and/or purchasing from us, you agree to allow your personal information to be used as stated below.

    We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

    • Communicate with you via SMS, Email, WhatsApp, RCS, etc.

    • Screen orders for potential risk or fraud

    • Provide you with information or advertising relating to our products or services

    We use the Device Information that we collect to help us screen for potential risk and fraud (particularly your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how customers browse and interact with the Site and assessing the success of marketing and advertising campaigns).

    SHARING YOUR PERSONAL INFORMATION

    We share your Personal Information with third parties to help us use your Personal Information, as described above.

    For example:

    We may also share your Personal Information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

    BEHAVIOURAL ADVERTISING

    As described above, we use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.

    For more information about targeted advertising, visit:
    http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

    You can opt out using the links below:

    You can also opt out via the Digital Advertising Alliance:
    http://optout.aboutads.info/

    DO NOT TRACK

    Please note that we do not alter our Site’s data collection and usage practices when we see a Do Not Track signal from your browser.

    YOUR RIGHTS

    If you are a European resident, you have the right to access, correct, update, or delete the personal information we hold about you. To exercise this right, please contact us using the details below.

    Please note that your information may be transferred outside of Europe, including to Canada and the United States.

    DATA RETENTION

    When you place an order through the Site, we will maintain your Order Information for our records unless and until you request deletion of this information.

    CHANGES

    We may update this Privacy Policy from time to time to reflect changes in practices, legal requirements, or operational reasons.

    CONTACT US

    For more information about our privacy practices, questions, or complaints, please contact our grievance and nodal officer at:

    Keyona Jewellery
    Grievance & Nodal Officer
    Email: care@keyona.in