Once your order ships, you’ll receive a confirmation email with a tracking link. You can also log into your account to check your order’s progress at any time.

We process orders quickly to ensure timely delivery, but contact us within 2 hours of placing your order and we’ll do our best to accommodate changes.

No account is needed, but creating one makes it easy to view past orders, save shipping details, and track current deliveries.

We’re here to help. Reach out to us with your order number, unboxing video, and clear photos of the item, and we’ll resolve it promptly.

Enter your code at checkout in the “Gift card or discount code” field. One promo code can be applied per order.

Every piece arrives in our signature packaging, perfect for gifting. You can also add a handwritten note at checkout for a personal touch.

We offer standard and express shipping. Delivery times and costs are calculated based on your location.

Yes. We ship worldwide with a few exceptions. Duties and taxes may apply and are the responsibility of the recipient. good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Standard shipping typically takes 3–7 business days. Express shipping is available for faster delivery.

We accept returns within 2 days of delivery. Items must be unworn and in their original packaging to be eligible for a refund.

Begin your return online through our Returns Portal, or contact our team for assistance.

Original shipping fees are non-refundable unless the return is due to an error on our part.

The majority of our collection is crafted from high-quality 925 Sterling Silver, which is 92.5% pure silver mixed with alloys for strength and durability. We also offer pieces with a traditional Oxidized Silver finish and a select range of trendy Silver-Plated fashion jewellery. For specific material details, please check the description on each individual product page.

Yes, and that's a good thing! Tarnishing is a natural process for genuine silver when it reacts with moisture and sulphur in the air, especially in our Indian climate. It's a sign of authenticity! Don't worry, it is not permanent and can be easily cleaned away to restore the original shine.

Silver-plated jewellery needs gentle care to protect its beautiful finish. The key is to avoid friction and chemicals. Clean it by gently wiping with a soft, dry cloth. Never use harsh chemicals or polishing cloths. Always remember to remove it before washing hands, applying lotions, or spraying perfume.

To keep your jewellery sparkling, we strongly advise against wearing it in water. This includes showering, swimming in pools or the sea, and even washing dishes. Water and the chemicals it contains can accelerate tarnishing, damage delicate gemstones, and wear down the finish of plated items.