Contact us
Your experience matters to us. For questions, feedback, or collaborations, send us a note: care@keyona.in
Send us a message
Have a question or request? Use the form below to reach us directly.
Below are some common questions:
Your experience matters to us. For questions, feedback, or collaborations, send us a note: care@keyona.in
Our team is ready to help with styling advice, sizing, or order details.
For detailed inquiries, send us a message and we’ll get back to you within 24 hours.
Find answers to common questions about care, shipping, and our materials.
Have a question or request? Use the form below to reach us directly.
Below are some common questions:
Once you have successfully placed your order, you will see a confirmation page with your order number. Simultaneously, an automated confirmation email containing your order details and receipt will be sent to the email address you provided. If you do not receive this email within a few minutes, please check your spam or junk folder before contacting our customer care team.
We process our orders promptly to ensure they reach you as soon as possible. If you need to change your shipping address, please contact our customer care team with your order number within 2 hours of placing the order. While we will do our utmost to accommodate your request, we cannot guarantee changes once an order has been dispatched.
Yes, we are delighted to ship our creations to customers around the globe. International shipping rates and estimated delivery times will be calculated based on your location. Please be aware that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
Processing Time: Each order is meticulously prepared and dispatched within 1-2 business days.
Domestic Shipping (within India): Orders typically arrive within 3-5 business days for metro cities and 5-8 business days for other locations.
International Shipping: Delivery can take between 7-21 business days, depending on the destination and customs clearance.
Once your order is shipped, you will receive an email with a tracking number to follow its journey to you.